Terms of service
The agreement between Biz Smart and a business that uses it. Last updated 12 October 2026.
The service
Biz Smart gives your business an AI assistant that answers your customers on your website and, on plans that include it, on your WhatsApp number. It also gives you a dashboard to read conversations, reply in person, follow up leads and manage what the assistant knows. By using Biz Smart you agree to these terms.
Your account
- Give us accurate details, and keep your password to yourself.
- You are responsible for what your staff do with the sign-ins you give them.
- Tell us straight away if you think someone else has got into your account.
Plans and payment
- Plans are monthly and priced in Kenya shillings. Each plan includes a number of messages a month.
- A new business starts with a free trial. When it ends, we send an invoice for the plan you are on.
- Invoices are paid by M-Pesa or card through IntaSend.
- If an invoice is not paid, your assistant keeps working for a short grace period and then pauses until the invoice is paid.
- If you use all of a month's messages, the assistant stops answering until the next month or until you move to a larger plan.
- We may change prices. A new price applies from your next billing period, and we will tell you beforehand.
Your information and your customers
- The information you give the assistant stays yours. You allow us to store and use it to run the service for you.
- You are responsible for it being correct and for having the right to use it.
- You are responsible for telling your customers how you handle their information, and for following the Data Protection Act, 2019. Our privacy page explains our part.
AI answers
The assistant is an AI. It answers from the information you give it, but it can make mistakes. Check that your information is complete and up to date, read your conversations, and step in when you need to. Biz Smart is not responsible for a decision made only on the strength of an AI answer.
What you may not do
- Use Biz Smart for anything unlawful, deceptive or harmful.
- Use it to send spam, or to message people who have not contacted your business.
- Try to break into the service, overload it, or get at another business's information.
- Resell the service without our written agreement.
WhatsApp is provided by Meta. If you use Biz Smart on WhatsApp, you also agree to Meta's terms and policies for WhatsApp Business, and Meta may charge its own fees. Meta can limit or suspend a number that breaks its rules, and that is outside our control.
Availability
We work to keep Biz Smart running, but we do not promise it will never be interrupted. It depends on other companies' services, including AI providers, hosting, WhatsApp and payment providers, which can fail or change.
Ending the service
- You can stop at any time by telling us. You will not be charged for a new period after that.
- We may suspend or close an account that breaks these terms or leaves invoices unpaid.
- When an account is closed, its information is deleted as described on the privacy page.
Liability
To the extent the law allows, Biz Smart is provided as it is. We are not liable for indirect losses such as lost profit or lost business, and our total liability to you is limited to the amount you paid us in the three months before the claim.
Law
These terms are governed by the laws of Kenya.
Changes and contact
We may update these terms. If a change matters to you, we will tell you by email before it applies. Questions: hello@bizsmart.co.ke.